Reference

Syarat dan Ketentuan yang Mengatur Akun Anda di sok4d

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the sok4d platform.

Account eligibility appliesDANA, OVO, GoPay coveredJurisdiction-dependent accessAccount rules enforcedContact support for queries
sok4d Syarat dan Ketentuan yang Mengatur Akun Anda di sok4d
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about how they apply to your account, our support team is available around the clock. You can reach us through live chat directly inside your account dashboard, via the email address listed on the contact page, or through our WhatsApp line for faster responses. Players in Yogyakarta and across Indonesia can expect a reply in the same session for most account and terms-related queries.

Team online

Live Chat

Open your account dashboard and start a live chat session. Our team handles terms queries, account access questions, and payment clarifications around the clock.

Email Support

Send a detailed message to our support email for written confirmation of how a specific term applies to your account or transaction history.

WhatsApp

Use our WhatsApp line for faster back-and-forth on terms questions, account status, or to request a copy of the terms version you accepted at registration.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Handle Your Data

Your account data is stored with encryption in transit and at rest. We do not share your personal details with third parties except where required to process your DANA, OVO, or GoPay transactions or where local law requires disclosure. You can request a copy of the data we hold, ask us to correct inaccurate records, or close your account by contacting support directly — no forms, just a message through live chat or email. We retain transaction records for the period required under applicable regulation, after which they are deleted or anonymised.

Data Encryption

All data moving between your device and the platform is encrypted. Account credentials, wallet details, and transaction records are never stored in plain text on our servers.

Your Data Rights

You have the right to access, correct, or request deletion of personal data we hold. Submit your request through live chat or email and we will respond within a reasonable timeframe.

Cookie Use

We use session cookies to maintain your login state and flag unusual activity. No third-party advertising cookies are placed without your knowledge. Manage preferences in your browser.

Account Closure

To close your account, contact support via live chat or WhatsApp. We will confirm closure, settle any pending balance to your registered DANA, OVO, or GoPay wallet, and archive your records as required.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, reach out through live chat or WhatsApp and we will give you a direct answer.

We post an updated version on this page when terms change. Continuing to use your account after the update is posted means you accept the new version. For significant changes, we also send a notification to your registered contact.

The version in effect when you registered applies to your account history. The current version applies from the date it was posted. Contact support to receive a copy of the version you originally accepted.

Every deposit via DANA, OVO, or GoPay is governed by these terms from the moment the platform confirms receipt. Your payment provider's own conditions also apply to the transfer on their side.

Yes. Send a request through live chat or email and we will provide a summary of the personal data and transaction records held against your account, in line with applicable data protection rules.

After closure, we retain transaction records for the period required by applicable regulation. Personal data not required for compliance purposes is deleted or anonymised. Your registered wallet receives any outstanding balance.

Reach our support team via live chat, email, or WhatsApp. Explain the specific term and the transaction or action in question. We aim to resolve terms disputes in the same support session where possible.