Reference

Our Legal Terms and What They Mean for You

These terms set out how sok4d operates, what you can expect from us, and what we ask of you. Access to our platform depends on local law and is available only where permitted in your region — including for account holders using DANA, OVO…

Jurisdiction-dependent accessDANA, OVO, GoPay account scopeData handled with careAccount rights clearly statedContact paths always open
sok4d Our Legal Terms and What They Mean for You
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For questions about your rights, data requests, or account-related legal concerns, our support team handles these through the channels below. We aim to respond to formal data or account requests within the timeframe required by applicable law.

Live Chat Reach our account support team directly through the live chat window in your logged-in dashboard. Available around the clock for account and legal queries.
Email Support Send formal data access or account closure requests by email. We log receipt and respond within the period required under applicable local law.
Account Help Centre Your account settings panel includes a help section covering data rights, wallet verification steps, and how to submit a formal request without contacting support directly.
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies, and Account Security

We take a straightforward approach to the data we hold: collect what is needed to run your account, secure it properly, and delete it when it is no longer required. Here is how each area works in practice.

Data Handling

Account data — including your wallet details for DANA, OVO, or GoPay — is stored on secured servers. We do not sell or share personal data with third parties outside of what is required to process your transactions.

Cookies and Session Data

We use session cookies to keep you logged in and functional cookies to remember your account preferences. You can manage cookie settings through your browser at any time without affecting your account access.

Account Security

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, use the account lock option in settings or contact live chat immediately to freeze activity.

Retention and Deletion

We keep your account data for as long as your account is active and for the period required by law after closure. To request early deletion or a full data export, submit a written request through email support.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms work, what rights you hold, and how to act on them.

Access depends on local law and is available only where permitted in your eligible region. We do not make blanket eligibility claims — check whether online gaming is permitted under the laws that apply to you.

Send a written data access request to our support email. We log receipt and respond within the timeframe required by applicable law. Your account history, including DANA, OVO, and GoPay transactions, is included in that export.

Closed account data moves to our retention schedule and is held only for as long as local law requires. After that period, it is deleted. You can request the specific retention period by contacting support.

Open your account history, locate the transaction, and use the dispute flag in that record. Our team reviews the wallet log — DANA, OVO, or GoPay — and responds through your registered contact within a reasonable period.

We update terms when our services change. Active accounts receive a notification before the new version takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Use the email support channel for formal matters. Live chat handles general account queries around the clock, but written email is the correct path for data rights, account closure, or legal correspondence requiring a logged response.